Management Service
Offering comprehensive strategic consulting, operations management, marketing services and business management technology, Charter Senior Living’s unique Virtual Partnership approach to management services is designed to ignite your organization’s profitability, growth and success. How this works: We combine talent from the best companies in the senior living industry with today’s technology to make it possible for organizations to virtually eliminate the traditional “corporate office.”
Our unique, virtual back-of-house infrastructure allows senior management to regularly visit and spend a substantial amount of time at each community. Residents, families, associates and owners are more connected and committed to the success of their community, which helps strengthen the corporate culture.
Reimagine What’s Possible.
With a deep understanding of the senior living industry, Charter and its virtual partners seamlessly manage your day-to-day operations – giving your organization access to top industry leaders in their respective areas of expertise. Our proven approach keeps management overhead costs low, which is reflected in better fees to the community for management.
Operations Assessment
CAPITAL NEEDS
Community Leadership
Evaluate all key personnel to ensure the Charter philosophy and culture is resident-centric. Our management team serves as a resource – not a substitute – for center-based leadership.
Revenue Enhancement
Our active, progressive and customized approach extends to all facets of sales, marketing, market analyses, competitive analyses, rate optimization trends/techniques, and opportunities for ancillary revenue generation.
Expense Management
With a concentration on labor and management, operating expenses are subject to daily practice tools that manage costs while maintaining appropriate staffing and care. Financial management is supported by routine oversight and techniques that monitor resident needs and foster maximum efficiency.
NOI
Enhancement
Our margin performance supports the community capital structure and continuing operations – extending to capital needs, employee development, and overall sustainability.
SYSTEMS DEVELOPMENT
Beyond a continuing concentration on technology-based systems solutions, we leverage our industry expertise and economies of business operations to introduce and support best practices in policy, practice, and procedures, as well as employee education, training and development, resulting in higher satisfaction.
Customization
Our operating philosophy is to recognize and leverage unique attributes and opportunities while fostering uniform standards of our operating practices and quality assurance. Each community will exhibit our standards of excellence without compromising its unique, valued identity.
NOI
Enhancement
Our margin performance supports the community capital structure and continuing operations – extending to capital needs, employee development, and overall sustainability.
SYSTEMS DEVELOPMENT
Beyond a continuing concentration on technology-based systems solutions, we leverage our industry expertise and economies of business operations to introduce and support best practices in policy, practice, and procedures, as well as employee education, training and development, resulting in higher satisfaction.
Customization
Our operating philosophy is to recognize and leverage unique attributes and opportunities while fostering uniform standards of our operating practices and quality assurance. Each community will exhibit our standards of excellence without compromising its unique, valued identity.